Privacy Policy

At Bluebonni Cleaning Co (“Bluebonni,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices when you use our website at bluebonnicleaningco.com (the “Site”) or book our residential cleaning services (the “Services”).

By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

1.1 Information You Provide

When you book a cleaning, create an account, or contact us, we may collect:

• Contact Information: Your name, email address, and phone number.
• Home Address: The address where cleaning services will be performed.
• Property Details: Square footage, number of bedrooms and bathrooms, and other details needed for an accurate quote.
• Payment Information: Credit or debit card details, processed securely by our payment provider, Stripe. We do not store your full card number on our servers.
• Booking Preferences: Service type, cleaning frequency, add-ons, special instructions, and home access information.
• Communications: Messages or emails you send to us.

1.2 SMS/Text Messaging Data

When you provide your phone number during the booking process and consent to receive text messages, we collect your mobile phone number to send you transactional SMS messages related to your cleaning service, including booking confirmations, appointment reminders, and service updates. Your phone number and any data collected through our SMS program will not be shared with third parties or affiliates for marketing or promotional purposes. We will only use your phone number for the purposes described in this Privacy Policy, including sending service-related communications.

1.3 Information Collected Automatically

When you visit our Site, we may automatically collect:

• Device Information: IP address, browser type, operating system, and device type.
• Usage Data: Pages visited, time spent on pages, and how you interact with our Site.
• Cookies: See Section 7 below for details on cookies.

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process bookings, coordinate scheduling, and deliver your cleaning.
• Process Payments: Charge for services, issue refunds, and send receipts.
• Communicate: Send booking confirmations, appointment reminders, service updates, and respond to your inquiries.
• Improve Our Services: Analyze usage patterns to improve the Site and customer experience.
• Marketing: Send promotional offers with your consent. You may opt out at any time.
• Security: Protect against fraud, unauthorized access, and other threats.
• Legal Compliance: Comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We share your information only in these circumstances:

• Cleaning Team: We share your name, address, and service details with the cleaning professional assigned to your booking so they can perform the service.
• Payment Processor (Stripe): Your payment information is transmitted directly to Stripe for payment processing. Stripe's privacy policy governs their handling of your data.
• Hosting and Database (Supabase): Your account and booking data is stored on Supabase, hosted on AWS infrastructure in the United States.
• Analytics (Vercel): We use Vercel Speed Insights for site performance monitoring, which may collect anonymized usage data.
• Legal Obligations: We may disclose information if required by law, court order, or government request, or to protect our rights, your safety, or the safety of others.
• Business Transfers: If Bluebonni Cleaning Co is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Retention

We retain your information only as long as needed:

• Active Accounts: For as long as your account is active or as needed to provide Services.
• Booking and Payment Records: Retained as required for tax, legal, and business purposes.
• Account Deletion: When you request deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Data Portability: Request a copy of your data in a commonly used format.
• Opt Out of Marketing: Unsubscribe from promotional emails at any time by clicking the “unsubscribe” link or contacting us.

Under the Texas Data Privacy and Security Act (TDPSA), Texas residents also have the right to opt out of targeted advertising and to appeal any denied requests. We do not sell your personal data or use it for profiling.

To exercise any of these rights, contact us at hello@bluebonnicleaningco.com. We will respond within 30 days.

6. Data Security

We take reasonable measures to protect your personal information, including:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Secure authentication and access controls
• Limiting access to personal information to authorized personnel

No method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies

Our Site uses cookies — small text files stored on your device — to keep the Site working properly and to improve your experience.

• Essential Cookies: Required for the Site to function, including authentication and session management (powered by Supabase Auth). These cannot be disabled.
• Functional Cookies: Remember your preferences, such as booking form progress.
• Analytics Cookies: Help us understand how visitors use the Site so we can improve it (Vercel Speed Insights).

You can manage cookies through your browser settings. Disabling certain cookies may affect Site functionality.

8. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page and may notify you via email or a notice on the Site. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: