Bluebonni Cleaning Co

Cleaning Policies

Cancellation, refund, and service policies

Cancellation Policy

48+ hrs

Full Refund

Cancel more than 48 hours before your appointment for a complete refund.

24-48 hrs

50% Refund

Cancellations between 24-48 hours receive a 50% refund.

< 24 hrs

No Refund

Cancellations less than 24 hours before the appointment are non-refundable.

Rescheduling Policy

  • Free rescheduling with at least 24 hours notice
  • Reschedule through your customer portal or by contacting us
  • Subject to availability for your new preferred date/time
  • Rescheduling with less than 24 hours notice may be treated as a cancellation

Refund Policy

Refunds are processed according to our cancellation policy timeline. Additional refund scenarios:

  • Service not completed: Full refund if we are unable to complete the scheduled cleaning.
  • Quality issues: Report within 24 hours for re-cleaning or partial refund consideration.
  • Processing time: Refunds are processed within 5-10 business days to your original payment method.

Service Policies

Arrival Window

Our cleaners will arrive within your selected 2-hour arrival window. We'll notify you when they're on their way. If you won't be home, please provide access instructions.

Home Access

Please ensure we can access your home at the scheduled time. If we cannot enter within 15 minutes of arrival and cannot reach you, the appointment may be marked as a no-show.

Pets

We love pets! However, please secure them in a safe area during the cleaning to ensure both their safety and our team's ability to clean effectively.

Supplies & Equipment

We bring all necessary cleaning supplies and equipment. If you have specific products you'd like us to use, please let us know when booking.

Valuables & Fragile Items

Please secure or remove valuable, fragile, or irreplaceable items before our visit. While we take great care, we cannot be responsible for items that are not properly secured.

Recurring Service

  • Weekly, bi-weekly, and monthly options available
  • Same day and time each cleaning for consistency
  • Skip or pause service through your customer portal
  • Cancel recurring service anytime with no penalty

Have Questions?

We're here to help! Contact us if you have any questions about our policies.

hello@bluebonnicleaningco.com