Our Promise to You
When you invite us into your home, you are placing your trust in us. Here is what you can count on every time you book with Bluebonni Cleaning Co.
Satisfaction Guaranteed
Not happy with your clean? Let us know within 48 hours and we will make it right.
Bonded & Insured
Your property is fully protected. We handle everything if something goes wrong.
Flexible Cancellations
Cancel or reschedule free with 24 hours notice. Recurring plans can be paused or canceled anytime.
Cancellation Policy
We understand that plans change. Our cancellation policy is designed to be fair to both you and the cleaning professionals who reserve time on their schedule for your appointment.
Free Cancellation
Cancel or reschedule more than 24 hours before your appointment at no charge.
50% Cancellation Fee
Late cancellations incur a fee of 50% of the booking value. This helps compensate the cleaning professional who reserved their time for you.
Treated as Late Cancellation
If we cannot access your home and are unable to reach you within 15 minutes of arrival, the same 50% fee applies.
Rescheduling
- Free rescheduling with at least 24 hours notice
- Reschedule through your customer portal or by contacting us
- Subject to availability for your new preferred date and time
- Rescheduling with less than 24 hours notice may be treated as a cancellation
Recurring Cleaning Plans
- Skip a visit: Skip any individual occurrence with at least 24 hours notice at no charge
- Pause your plan: Take a break and resume whenever you are ready
- Cancel the series: Cancel your recurring plan anytime with no penalty or cancellation fee
Our “Make It Right” Guarantee
Your satisfaction is what matters most. We hold ourselves to a high standard, and we stand behind every clean. If something is not right, we want to hear about it.
Let Us Know
Report any concern within 48 hours of your completed service. Contact us by email, through your customer portal, or by phone. Photos are helpful but not required.
We Review It
We will acknowledge your report promptly and review the details. We may follow up with questions to fully understand the situation.
We Make It Right
We will work with you to find a fair resolution. Depending on the situation, this may include a complimentary re-clean, a credit toward a future service, or a refund. Every situation is handled with care and common sense.
Service not completed? If we are unable to complete your scheduled cleaning for any reason on our end, you will receive a full refund automatically. Refunds are processed within 5-10 business days to your original payment method.
Insurance & Bonding
Your home is your most important space, and we take that responsibility seriously. Bluebonni Cleaning Co is fully bonded and insured to protect you and your property.
General Liability Insurance
Covers accidental property damage that occurs during a cleaning service.
Surety Bond
Provides additional protection in the event of theft or dishonesty.
How to File a Claim
Report it to us
Contact us as soon as you notice the issue by email, through your portal, or by phone.
We investigate within 48 hours
We review the situation and may ask for photos or additional details.
We resolve it
Resolution may include a direct settlement, a bond claim, or an insurance claim depending on the situation.
You never deal with the insurance company.
Bluebonni handles the entire claims process on your behalf from start to finish.
Claims vs. Quality Concerns
Something was broken, scratched, or went missing during a cleaning
A room was missed, surfaces were not cleaned thoroughly, or the service did not meet your expectations
Not sure which applies? Just reach out and we will help you figure out the right path.
Service Policies
Arrival Window
Our cleaners will arrive within your selected 2-hour arrival window. We'll notify you when they're on their way. If you won't be home, please provide access instructions.
Home Access & Security
Please ensure we can access your home at the scheduled time. If we cannot enter within 15 minutes of arrival and cannot reach you, the appointment may be marked as a no-show and subject to the same-day cancellation fee.
- •If you provide keys or alarm codes, we will handle them responsibly and keep them secure.
- •We will lock all doors and reset alarms (if applicable) when we leave, ensuring your home is secure.
Pets
We love pets! However, please secure them in a kennel, a separate room, or another safe area during the cleaning to ensure both their safety and our team's ability to clean effectively.
- •If a pet is behaving aggressively or disruptively, our team may pause or discontinue the service for everyone's safety.
- •Our standard cleaning does not include litter box cleaning or the removal of pet waste.
Supplies & Equipment
We bring all necessary cleaning supplies and equipment. If you have specific products you'd like us to use, please let us know when booking.
Valuables & Fragile Items
Please secure or remove valuable, fragile, or irreplaceable items before our visit. While we take great care and are fully insured, we recommend securing items of exceptional sentimental value.
Services We Do Not Provide
To maintain a safe, professional environment and ensure quality service, the following are outside the scope of our cleaning services.
Re-Cleaning Fresh Messes
We do not return to clean new or additional messes made after our team has completed the scheduled service.
Non-Cleaning Tasks
We do not offer nannying, pet sitting, house sitting, home repairs, or similar services unrelated to cleaning.
Biohazardous Materials
We cannot handle pet waste, human waste, or other biohazardous materials. These tasks require specialized training and equipment outside our scope.
Pre-Existing Damage
We are not responsible for damages that existed before our service. Our cleaners may perform a quick inspection before beginning to document any notable pre-existing damage. Any pre-existing issues noted by our team will be documented and shared with you.
Zero Tolerance for Harassment: We do not tolerate harassment, discrimination, or abusive behavior of any kind toward our staff. Our cleaners reserve the right to leave immediately if they feel unsafe, and no refunds will be issued in such cases.
Holiday & Inclement Weather
Holiday Scheduling
We may have adjusted hours or closures around major holidays. We will communicate any changes well in advance so you can plan accordingly.
Severe Weather
In the event of extreme weather (storms, flooding, etc.) that makes travel unsafe, we may need to reschedule your appointment without penalty. We will contact you by phone, text, or email to let you know of any weather-related changes.
Special Requests & Tipping
Special Requests
If you have unique requests (e.g., cleaning inside appliances, focusing on specific areas), please let us know at least 24 hours in advance so we can prepare.
- •Same-day changes may result in additional charges or be scheduled for a future visit, depending on availability.
- •We do our best to accommodate unexpected needs, but cannot guarantee all last-minute requests.
Tipping & Gratuities
While never required, tips are greatly appreciated by our cleaners as a way to acknowledge exceptional service.
- •You can tip in cash or add a gratuity through our payment platform.
- •Electronic tips go directly to the specific cleaners who worked on your home.
Communication & Feedback
Booking Confirmations
We will confirm your cleaning date and time in advance via email or text so you always know when to expect us.
Questions & Special Instructions
If you have any concerns or special instructions, please contact us before the cleaning so we can accommodate if possible.
Service Feedback
We encourage feedback within 24 hours of service completion. While we do not re-clean new messes, we will address any genuine oversights from the original clean through our Make It Right Guarantee.
Have Questions?
We're here to help. Contact us if you have any questions about our policies or need assistance with your booking.